Buying ipSpace.net Products: Frequently Asked Questions

Contents 1 Credit card transactions 1.1 Will I get a receipt for my credit card transaction? 1.2 Can you put my Tax/VAT ID on the receipt/invoice? 1.3 I never got the receipt (or the dog ate it). Can you resend it? 2 Using Wire Transfer 2.1 Can I pay with a bank transfer? 2.2 Can I pay in Euros or Swiss Francs? 2.3 My accounting needs an invoice 3 Note to Purchasing Departments 3.1 I have to raise a Purchase Order 3.2 My purchasing department needs your details 3.3 Here is my Purchase Order 3.4 Here is my Payment Notification 3.5 We would like you to fill in and sign this document 4 Reselling ipSpace.net Products 4.1 Do you work with resellers? 4.2 Do you have reseller discounts? 4.3 How can I buy an ipSpace.net product for my customers? 4.3.1 Paying with a credit card 4.3.2 Paying with a wire transfer 4.4 Can I renew subscriptions for my customers?

Credit card transactions

Will I get a receipt for my credit card transaction?

Yes. When paying with a credit card you get an automatically-generated receipt from our merchant Digital River (MyCommerce), which is good enough for 99.9% of the buyers. If your accounting needs an invoice, please address this request to our merchant Digital River (MyCommerce). You should have their contact details in the order confirmation that you received from them.

Can you put my Tax/VAT ID on the receipt/invoice?

Absolutely. Tax/VAT ID is one of the optional items you can enter.

When paying with a credit card, click on "Show more input fields" in the shopping cart form and there you will see the option "Add VAT ID".

You can enter Tax/VAT ID also when you are paying via wire transfer or when you generate a quote. You will find the field under "Administrative contact details".

I never got the receipt (or the dog ate it). Can you resend it?

Digital River handles all our credit card transactions and protects you from prying eyes like ourselves. The only thing we can do is to ask them to resend the receipt - contact us and we'll do it.

However, we cannot change any of your details, so if you (for example) entered invalid email address when ordering you will have to contact Digital River directly.

Using Wire Transfer

Can I pay with a bank transfer?

Yes, assuming the amount is greater than $250.

Obviously, you’ll need bank (wire) transfer details. Generate a quote or proforma invoice:

• Select the desired option from the ipSpace.net Checkout screen;
• Fill in your details.
• We’ll send you a document that will contain all the details, including the reference# to specify on the payment.

In many cases you’ll get the requested document automatically, sometimes we’ll have to do it manually, and it might take a few business days to get back to you.

Quote or proforma invoice? We don’t care and neither should you, but some accountants prefer one over the other, so we have both options.

Can I pay in Euros or Swiss Francs?

Yes, if you decide to do a bank transfer.

Proforma invoice currency is automatically set to USD and EUR or CHF (based on your country).

If you’re in Single Euro Payment Area (SEPA), please don’t try to optimize your payment by paying in USD. Bank transfer costs will quickly exceed any potential savings.

Credit card transactions support all currencies.

My accounting needs an invoice

If you’re paying with a credit card, see “Will I get a receipt for my credit card transaction?”

If you’re paying with a bank transfer:

• Create a quote/proforma invoice;
• Do the bank transfer;
• We’ll send you the final invoice once we receive your payment.

Note to Purchasing Departments

I have to raise a Purchase Order

Please don’t. Seriously. Let’s keep things simple (assuming you can’t use a credit card):

• Generate a quote or proforma invoice;
• Do the wire transfer;
• You’ll get the digital product as soon as we get the payment;
• We’ll send you the final invoice at the same time.

All you'll manage to do going down the purchase order path will be to significantly prolong the process.

Also, we're a small company focused on giving our users the best possible content for reasonable price, and thus cannot afford any additional manual work or paperwork exchange on low-value purchases like Standard ipSpace.net Subscription or subscription renewal. If your accounting department insists on generating extra work for us, please create a quote for Expert or Team Leader subscription.

My purchasing department needs your details

Here’s a collection of every possible detail anyone ever asked for. We sincerely hope your purchasing department finds what they need in there, we can't imagine what other information we would be happy to share with them. In any case, if they're looking for something reasonable that's not yet on that page, please contact us.

We can also send you a scanned version of these documents (contact us after generating the proforma invoice):

• printout from Swiss commercial registry
• bank account confirmation from our bank
• tax residency confirmation from Swiss tax authorities
• W-8 form to make IRS happy.

Please don't ask us for anything else - we don't have the manpower to play paperwork games.

Here is my Purchase Order

Good for you. Unfortunately it doesn't help us one bit. We are a small company and cannot chase non-paying customers all around the world (we believe you are not one of those, but nonetheless...), so we work on payments, not orders.

Please pay the proforma invoice/quote you generated and we'll deliver the product within a few days of receiving the payment. Bear with us – we're small and have other things to do like creating the content for our users.

Here is my Payment Notification

Thank you. So nice to see that. However, we work on a simple rule: we got the payment when our bank tells us we got the payment.

Also, please give us a few extra days – our primary goal is creating great content for our users not chasing paperwork. Did I mention it works so much faster if you use credit cards?

We would like you to fill in and sign this document

Long story short: No.

If you're collecting supplier information we're pretty sure we have you covered, and if you want us to sign a legal document pertaining to your legislation, it would probably cost us more to get a legal opinion on whether we should do it than what we're making with your purchase.

Reselling ipSpace.net Products

Do you work with resellers?

Yes. We have absolutely no problem if you buy our products for someone else.

Do you have reseller discounts?

Yes and no.

If you want to buy a single copy of one of our products just because your existing customer asked you to do so, please don’t expect us to give you a discount – charge them whatever you wish for the additional administrative efforts you have to go through, but we see absolutely no reason to lower our prices just because someone loves to shift the paperwork burden.

However, if you believe enough in our products to buy a bunch of them and resell them as individual products to your customers, please check out the workgroup pricing – discounts start as soon as you buy at least five products at the same time.

Finally (just to avoid any potential confusion), if your customer comes to you asking for a workgroup subscription, and you pass that request to us, it’s still a single product – see the second paragraph above.

How can I buy an ipSpace.net product for my customers?

1. Please ask the customer to give you the URL of the product they want you to buy. It should look something like https://my.ipspace.net/bin/buy?id=Subscription.
2. Select whether you want to pay with a credit card or a wire transfer (in which case you’d need a quote or proforma invoice).
3. Please don’t complicate everyone’s life with a P/O. It won’t speed up the process.

Paying with a credit card

If you’re paying with a credit card:

1. Enter your email address, your name, and your company details into Billing Information box.
2. Untick The Recipient or Licensee is the same as the Purchaser.
3. Enter end-user into Recipient Information box.

… and press the BUY NOW button.

You’ll get the automatically-generated receipt/order confirmation from our merchant Digital River (MyCommerce).

After the payment processor approves the credit card transaction, our system automatically adds the end-user into our database and sends them a welcome email with the log-in details.

Paying with a wire transfer

1. Enter your details (name, email, company) in the Administrative Contact Details section.
2. Enter the end-customer details in the End-User Contact Details section.
3. Click the Send button.

You’ll an automatically-generated proforma invoice or a confirmation that we received your request (and we’ll send you a proforma invoice within a few business days).

When you pay the invoice, we’ll add the end-user into our system, and they’ll get a confirmation/welcome email. That process is wholly automated, so make sure you enter the correct end-user details when requesting the proforma invoice.

At the same time we’ll send you the final invoice.

Can I renew subscriptions for my customers?

Absolutely. However, we cannot give you the special pricing we give to end-customers paying with credit cards.

The only reason we’re able to give special pricing to the end-customers working directly with us and paying with credit cards is due to no extraneous administrative load on our end. If they force both of us to go through paperwork wars, it will cost them extra.